Frequently Asked Questions
Everything you need to know about your Curlsmith journey
How do I know which products are right for my curl type?
We recommend taking our Curl Quiz on the homepage. It analyzes your hair porosity, texture, and curl pattern to provide a personalized routine tailored to your specific needs.
Are Curlsmith products vegan and cruelty-free?
Yes, all Curlsmith products are 100% vegan and cruelty-free. We never test on animals and we do not use any animal-derived ingredients in our formulas.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the products within 30 days of receipt for a full refund, minus shipping costs.
Do your products contain sulfates, silicones, or parabens?
No, we strictly follow the 'Curly Girl Method' principles. Our products are free from harsh sulfates, drying alcohols, silicones, parabens, and mineral oils.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.