Returns & Exchanges

At Curlsmith, we want you to love your curls, which is why we offer a 30-day satisfaction guarantee on all our products. If a formula isn't the perfect fit for your hair type, we make the return or exchange process simple and stress-free.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

After submitting your request, a pre-paid shipping label will be generated and sent to your email; simply print it and attach it to your package.

3

Pack and Ship

Place the items in their original packaging or a similar secure box and drop the parcel off at your nearest authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing